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Frequently Asked Questions

Have a question about how to list or find equipment?

General Questions

How does Possibilities Project Plus work? 

Possibilities Project Plus is an online Ontario-wide resource hub that enables people to donate and receive assistive devices. It allows donors to post listings, and equipment seekers to directly contact donors to coordinate an in-person exchange.

Is there a cost associated with using Possibilities Plus? 

No, there is not! It is completely free for users to sign up for Possibilities Project Plus. Furthermore, the donated equipment is also given free of charge to those in need. Users can post as many listings as they would like and of course, donate as much equipment as they would like to donate.

Does Possibilities Project Plus provide tax receipts? 

We are not able to provide tax receipts at this time.

Will Possibilities Project Plus pick up or provide storage for the equipment that I want to donate? 

No. Possibilities Project Plus simply facilitates the online connection between donors and equipment seekers. We do not provide the service of storage or delivering assistive equipment; this must be arranged between the donor and recipient as they see fit. Our main goal is to connect people who are looking to donate medical assistive equipment with individuals who need that equipment. As such, it is the responsibility of the individual donor and recipient to coordinate the exchange of equipment.

Donating Equipment

How do I post the equipment I want to donate? 

Scroll up to the navigation bar at the top of the page. Click on "Equipment" to expand the dropdown and then click "Create Listing". Follow the steps that you are prompted with. If you do not have an account or are not logged in, you will be prompted to create a free account first. Individuals who are interested in your listing will contact you directly via the email address you provide, so be sure it is one you check regularly. Individuals who contact you will not be able to see your email address unless you reply to their message.

What kind of equipment does Possibilities Project Plus accept? 

We accept assistive devices that fall in the following categories: Communication Daily Living Hearing Incontinence Mobility Vision

How do I edit, delete, or renew my listing? 

At this time, you are not able to edit listings. Please Contact Us if you need to revise your listing. 1) Scroll up to the navigation bar at the top of the page. Under "Equipment", select “My Listings”. 2) On every listing, there are buttons to "View", "Renew" or "Delete". Click on the option that you are looking for. Be advised that each listing will remain active for 30 days before you are prompted to either delete or renew your listing. You will receive an email 7 days before your listing is scheduled to be deleted.

How long will my listing remain active for? 

Listings will remain active for 30 days. One week before the listing expires, we will send you an email where you can manage your listing by either renewing it or deleting it permanently.

How do I decide where to meet for the equipment exchange? 

We suggest that you meet up at a location convenient to both parties in a public location during daytime. Try to avoid using private homes or enclosed and crowded places. Let someone know when and where you will be going, who you are meeting and when you expect to be back. If you can, bring someone with you.

How will I be notified about a potential exchange? 

All communication between donors and recipients will be done through email. When an equipment seeker contacts you, you will receive an email in your inbox that includes their message and email address. It is up to you to respond to the interested individual, to provide more information or to coordinate a meeting. Once you donate your item, don’t forget to delete your listing.

Can I post a listing on Possibilities Project Plus if I am outside Ontario? 

Currently, Possibilities Project Plus functions as a local resource hub within Ontario.

Receiving Equipment

How do I contact a donor about their equipment listing? 

Scroll up to the navigation bar at the top of the page. Click "View Listings" and search for the equipment you are looking for. You can also browse through the categories and sort by equipment type. When you find the item of interest, read the details and description and to ensure that it meets your needs There is a message box in each listing that enables you to ask questions about the item and coordinate an exchange. The donor will contact you on the email address that you used to create an account, and all subsequent communication can take place via email.

What if I can't find the equipment I'm looking for?

You can sign up to receive email notifications and we will send you can email when an item matching your criteria has been posted. To create a notification, scroll up to the top of the page and click the "Equipment" link in the navigation bar. Then select "My Notifications" from the dropdown.

I signed up for notifications, but I am not receiving them.

Please check your spam folder to ensure the emails are not ending up there. If the problem still persists, please Contact Us.


How do I reset my password? 

To reset your password, go to the Log In page. Click “forgot password” and follow the prompts on the page.

How do I delete my Possibilities Project Plus account? 

When you are logged into your account, click on your avatar on the top right of the screen. Select "My Account" from the dropdown menu. Scroll to the bottom of the page and click the "Delete My Account", and follow the prompts. Please note that once an account is deleted, it cannot be restored.


How does Possibilities Project Plus ensure the safety of donors and recipients?

The safety of our users is of utmost importance to us and we take great precautions to implement and promote user safety within our platform. The following are some of the safety actions we take: 1) We approve all users and posters. 2) We monitor for and promptly remove prohibited or offensive items. 3) We also give users the option to report listings so that our team can be notified and investigate them immediately. Our “Contact Us” message box is constantly monitored. When you reach out to us with concerns or queries, we will take care to respond and investigate as soon as possible.

How do I know if a medical equipment is right for me and meets my medical needs? 

The best way to determine this is to consult with your family physician or be referred to an Occupational therapist or Physiotherapist to determine your needs. It is your responsibility to ensure that the equipment is as described, it meets your medical needs, and is in a usable condition. When meeting for the in-person exchange, inspect the equipment and try using it to ensure it provides the aid it should.

What is a suspicious email and how do I deal with one? 

Be cautious of any email asking you to confirm your account or change your password. This can be from scammers who are trying to gain access to your account. If you receive any suspicious email, you can forward them to or Some scammers may try to claim they are from Possibilities Project Plus. Please be advised that any emails you receive will be from the following emails: If you receive a suspicious email claiming to be from Possibilities Project Plus, contact us as soon as possible through our ‘Contact Us’ form or call the Canadian Anti-Fraud Centre at 1-888-495-8501.

Where can I find more information about scams? 

Canadian Anti-Fraud Centre: agency/campaigns/fraud-scams.html 

Canada Revenue Agency: Mail fraud and spam: Mail fraud and spam ( 

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